Returns

We attach importance to the quality of products and services, so before sending the parcel out, we have to check the product twice and the packaging ourselves.

1. Cancellation Policy:

The order can be cancelled only before shipping. The buyer needs to contact us first for the reason, and our sales manager will arrange the cancellation within 2 working days.

All the shipped out order can not be cancelled.

2. Return Policy:

How to deal if the item is defective? We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.

First: If the item is defective, please notify us within 3 days of delivery.

Second: Please send a picture of the item that is defective, and then send the picture to us by email, so that I can submit it to our Technical Director. After we check and agree, we will process a refund.

Third: All items must be returned in their original condition in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensate for the loss of customers, through our assessment, we will give you some more discounts on the next order. 

If a return is needed due to reasons such as not liking the product, the customer will need to bear the return shipping cost. We will process a refund after we receive the goods and confirm their condition. 

Fourth: The money will be refunded and delivered in 2 working days after the order is cancelled & return package is delivery.

If the buyer paid by PayPal, the money will be refunded within 2 working days. 

If by credit card or bank transfer, it takes 3-15 days or more time for the bank to process the international refund, your kindly understanding and patience will be highly appreciated.